Apps
🧩 Install an app safely
Add a new app to your phone or tablet — and how to know it's the real one.
Which device are you using?
Pick one and the steps below will use the right words for you.
An app is a program for your phone or tablet. You get apps from one trusted place, which keeps you safe.
✅ What you need
- A phone or tablet
- Your app store password or fingerprint/face setup
Step by step
- Open the App Store (on an iPhone/iPad) or the Play Store (on Android). This is the only place you should get apps. Open the App Store (on an iPhone/iPad) or the Play Store (on Android). This is the only place you should get apps.
- Tap the Search button and type the name of the app you want. Tap the Search button and type the name of the app you want.
- Check it is the real one: look for the correct name, lots of reviews, and the official maker.
- Tap Get or Install. Tap Get or Install.
- Confirm with your password, fingerprint, or face if asked. Free apps will not charge you.
- When it finishes, tap Open — or find the new app on your home screen. When it finishes, tap Open — or find the new app on your home screen.
💡 Helpful tips
- If an app asks for payment you didn't expect, stop and ask someone you trust.
- You never need to install an app because a pop-up or caller told you to. That's a scam.
Sticking to the official App Store or Play Store is the simplest safety habit there is. If an app isn’t there, you probably don’t need it.